Return and guarantee

Please read the information presented in this document carefully.

100% satisfaction guaranteed. We want you to be fully satisfied when you purchase Pauline Design products online, and if you are not happy with the products you bought, you can return them and we will refund their value.

Paulinedesign.ro makes permanent efforts to maintain the accuracy of the information in the presentations on the site. We are at your disposal at any time for any clarifications and solutions to your complaints, at the email address contact [at] paulinedesign [dot] ro.

For the TOTAL or PARTIAL return of an order, you must register in the customer account, a return request. To register this request, you have available in the customer account, in the Orders section, in the order history, the Return products from the order button. After registering the return request, you receive from an operator the necessary instructions (confirmation of acceptance of the return according to the conditions displayed on the site, return method, return address, notifications regarding the return of the amount paid, etc.) for making the return (receive reply to e-mail). email sent, please also check the spam folder of your e-mail) → paulinedesign.ro will return the value of the returned products (by credit procedure on the initial transaction) within 14 days from the date of written termination of the contract, but not before the date of receipt of the goods, the returned amount containing the transport tax only in case of total return.

Please pack the returned products carefully, paulinedesign.ro will not return the value of the products if they are damaged during transport.

If you would like to receive additional details, please contact us at the e-mail address contact [at] paulinedesign [dot] ro or on the facebook page: Pauline Design.

The right of withdrawal and the exemptions provided by law

The right of return applies only to products ordered and paid for through the paulinedesign.ro website. The regulations of GEO 34/2014 regarding the right of return of the consumer, the ordered and paid products.

I also added some details for the way the return is made:
-no return for customized products (customizations according to body size, longer than standard, shorter, etc.)
– no return is made for products that no longer have the original packaging or accessories that come with the product (Labels, etc.)
– no return is made for products with traces of damage or traces as if they were worn
– no return is made for products that exceed 14 days from the date the package was received

If a product you have purchased from us is damaged, please let us know about this situation at the email address contact [at] paulinedesign [dot] ro. Upon receipt of your information, we will contact you to determine how to remedy the claimed situation.

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